Expansion Engine · plain-English guide
How to read Health Monitor
Health Monitor account health scoring. This guide explains what it produces, what each part means, and how it stays honest — so you can act on the output with confidence.
Takes
Account + usage + support history
Gives
Health score + change driver
The data it uses: Account signals: usage, support, sentiment, renewal.
Watch how it works
How to read the output
Tier
Health per account: critical → at-risk → watch → healthy. Critical means call today.
Driver + evidence
The single strongest signal behind the tier, with the numbers behind it.
Playbook
The action per tier — grounded, not generic.
The terms it uses
- Escalation gate
- Critical accounts jump ahead of any renewal motion.
- Health driver
- The one signal — usage, support, sentiment, renewal proximity — doing the most work.
How it stays honest
Every agent separates what it measured from your data from what it inferred. You always know which is which.
Measured
- ✓Account signals (as provided)
- ✓Tier distribution (computed)
Inferred
- ~Tier per account
- ~Driver emphasis
- ~CSM actions
Questions people ask
Can a green average hide a red account?+
Not here. Accounts are tiered individually; a strong portfolio average never masks one collapsing account.
Now read the real thing.
Run Health Monitor on your own data and compare the output to this guide. If it matches, you can trust it.