Expansion Engine · plain-English guide
How to read Cross-Sell Scout
Cross-Sell Scout cross-sell & multi-product scout. This guide explains what it produces, what each part means, and how it stays honest — so you can act on the output with confidence.
Takes
Health score + usage + support
Gives
Cross-sell brief + readiness score
The data it uses: The health score, the usage/support picture, and your available products.
Watch how it works
How to read the output
Readiness
A 1-5 score with the rationale — only high when the signals actually support an adjacent product.
The brief
The product to lead with, the evidence this account needs it, and how to frame it as a natural next step.
The signals
Each observation (usage pattern, support theme, team growth) and what it means for the cross-sell.
The terms it uses
- Cross-sell
- Selling an adjacent product to an existing customer — value they already trust, extended.
- Health gate
- Only healthy accounts are eligible. A cross-sell to a declining account accelerates the churn.
How it stays honest
Every agent separates what it measured from your data from what it inferred. You always know which is which.
Measured
- ✓Health + usage + support (as provided)
- ✓Health gate + readiness clamp (computed)
Inferred
- ~Signals
- ~Product fit
- ~Framing
Questions people ask
What if the account is declining?+
The health gate blocks it and clamps readiness — protect the account first; pitching it now would accelerate the churn.
Now read the real thing.
Run Cross-Sell Scout on your own data and compare the output to this guide. If it matches, you can trust it.